Privacy Policy
- General Information
Zinza Ltd is committed to protecting your personal information when you visit our website. This Privacy Policy outlines the types of personal data we collect, how we use it, and your rights regarding your personal data. “Personal information” refers to any data that can be used to identify you personally.
1.1 Purpose of Data Processing – How and Why We Use Your Information
We collect, store, and use your personal information for the following purposes:
- Legal and Contractual Obligations:
We process your data to allow access to our website, fulfill your orders, make bookings, meet legal requirements, and manage communication received through our website, email, social media, or phone. - Accounting and Administrative Purposes:
We use your data to fulfill our contractual and pre-contractual obligations, such as issuing receipts and invoices. - Marketing and Service Improvement:
We use your information to make our marketing more relevant to you, improve your shopping experience, and keep you updated with the latest offers via newsletters. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
1.2 What Information We Collect
The types of personal information we may collect include:
- Personal Identifiers: Name, address, phone number, email, date of birth, gender.
- Payment Information: Bank account details.
- Account Preferences: Your settings and preferences.
- Communications Data: Information about interactions with us, including emails, social media, and other communication channels.
- Technical Data: IP address, browser type, time zone, URL clickstream, pages viewed, response times, download errors, and other data about how you use our website.
- Social Media Data: Information from social media platforms (e.g., Facebook, Twitter, Instagram) related to our branding.
1.3 Use of Personal Information
We use this data to:
- Perform our contract with you.
- Improve our products and services by understanding customer preferences.
- Conduct statistical analysis and research to optimize future marketing campaigns.
- Monitor and improve the security of our website.
- Prevent fraud.
We also use social media data to build and maintain our social media presence.
- Personal Information Retention and Security
2.1 Retention Period
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required for legal protection of both parties’ interests.
2.2 Safety & Security
We are committed to safeguarding your personal information. We have physical, technical, and administrative measures in place to prevent unauthorized access or use of your data. Our website is hosted by an external provider, and personal data collected is stored on secure servers operated by the hosting service. The hosting service processes your data solely in accordance with our instructions.
If we discover that we have inadvertently collected personal data from a child under the age of 18, we will remove such data from our database promptly.
- Information We Share
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your data with contractors such as suppliers, airlines, hotels, transportation companies, marketing agencies, IT and database providers, and newsletter service providers. These third parties will process your data on our behalf and are required to meet high standards of security.
- Advertisers & Social Networks: We may share anonymized data with advertisers or social networks to serve relevant advertisements.
- Payment Processors: We may share your data with payment service providers to process transactions.
Our website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them separately. We are not responsible for the privacy practices of third-party sites.
- Your Rights and How to Contact Us
You have several rights regarding your personal information:
- Access & Updates: You have the right to request access to your personal data and to update or correct inaccuracies.
- Right to Deletion: You may request the deletion of your personal information under certain circumstances, except when we are required to retain it by law.
- Right to Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time by contacting us at hello@thezinza.com.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
If you have any questions or concerns about this policy or how we handle your data, please contact us at:
Zinza Ltd
Email: hello@thezinza.com
We will address your inquiry or concern as promptly as possible.
- Cookies
Our website uses cookies, which are small text files placed on your device to distinguish you from other users and enhance your browsing experience. You can configure your browser to refuse cookies or alert you when cookies are set. However, please note that disabling cookies may impact the functionality of certain parts of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or post the updated policy on our website.
Last Updated: December 2024
