Booking Terms & Conditions

Please read the following Booking Terms & Conditions carefully.

ZINZA Ltd (“we,” “us,” “our”) offers a range of travel products under the trading names ‘ZINZA’ and ‘ZINZA Travel’. In these Terms & Conditions, references to “you” and “your” refer to the lead person making the booking, as well as all persons included in the booking or added at a later date. “Departure date” refers to the start date of your holiday arrangements. “Force Majeure” refers to any event beyond our or the service provider’s control that could not have been avoided with due care and effort. “Supplier” refers to any service provider engaged by ZINZA to provide goods and/or services on your behalf.

RESERVATIONS

By completing your booking, you agree to these Terms & Conditions and any other terms presented during the booking process. The person making the booking is deemed to have accepted these conditions on behalf of all individuals listed in the booking. Once you request confirmation and pay a deposit, we will send you a booking confirmation and any relevant documents, subject to availability.

It is important that you review your tickets and documents immediately upon receipt. If you find any errors, please contact us right away. Ensure that each traveler’s first and last name matches the one on their passport. If any name discrepancy occurs on your airline ticket, the airline may require a new reservation at your expense. We cannot be held liable for any errors that are not reported within the same day of receiving your documents.

PAYMENTS

The deposit paid is part of the total cost of the journey. Failure to meet deposit and final payment deadlines will result in cancellation of the booking. Please note that we do not send payment reminders.

If you wish to cancel your original booking and make a new one, the deposit paid on the original booking will be forfeited.

The payment of your deposit signifies your acceptance of these Booking Terms & Conditions. In some cases, full payment may be required at the time of booking, especially when a non-refundable flight is involved. If this applies, we will inform you prior to confirming the booking.

TRAVEL PLAN CHANGES

Air Travel Changes

Air travel is subject to the operational decisions of airlines and airports, which may lead to cancellations, delays, schedule changes, aircraft changes, and other disruptions. If there are changes to flight times after your e-tickets have been issued, we will inform you as soon as possible. However, please note that it may not always be possible to notify you if schedule changes occur close to the departure time or on the day of travel. For this reason, we recommend that you check the airline’s website 24 hours before your flight. We cannot accept liability for missed flights.

The times shown on your e-tickets are local times at the departure airport.

If you miss your flight, the airline’s system may automatically cancel all subsequent flight reservations. If rebooking is possible, it may incur additional charges.

Changes Requested by You

If you wish to change the date, skip a flight, or modify your itinerary or destination, please contact us with the details of your requested change. We will do our best to assist you, but please note that any changes may incur an airline fee, fare difference, or hotel cancellation fees. In some cases, changes to hotels or services may not be refundable.

If you need to return home early or cut your holiday short, we are unable to refund the cost of any unused travel arrangements.

You may transfer your booking to another person. However, since most airlines do not allow name changes after tickets have been issued, these changes may require rebooking at the current fare, and will depend on flight availability at that time. An administration fee may also apply, which we will inform you of when making the change. Some suppliers or hotels may also charge fees for amendments, and we will notify you of these charges.

Changes by Us

We will make every effort to maintain your original itinerary; however, it is subject to change due to force majeure or unforeseen circumstances beyond our control, including transportation cancellations, flight delays, hotel issues, and other disruptions. We are not responsible for any uncontrollable changes or additional expenses that result from these circumstances (e.g., extra hotel nights, transportation costs, etc.), which will be your responsibility.

If your behavior is deemed to be dangerous or damaging to property (as determined by the airline pilot, hotel manager, or tour leader), we reserve the right to terminate your trip without refund.

CANCELLATIONS AND REFUNDS

If you wish to cancel or amend your booking, you must notify us in writing (via email). Please note that all refunds are subject to the policies of the airline, hotel, or other service providers, and some providers may have non-refundable fees or deposits. The costs for visas and commercial air tickets (economy class) are also non-refundable.

Suppliers may impose cancellation or amendment charges, which could be up to 100% of the total cost of the travel arrangements. Deposits are non-refundable.

We strongly recommend purchasing travel insurance that covers lost deposits and cancellation fees.

Zinza Service Charge for Air Tickets

Zinza charges a service fee for booking air tickets, ranging from €10 to €300. If you need to cancel your air ticket booking, we will refund the service charge, minus a cancellation fee, based on the timing of your cancellation. The refund schedule is as follows:

• Less than 30 days before departure: No refund of the service charge.
• 30 to 89 days before departure: 50% refund of the service charge paid.
• 90 days or more before departure: 25% refund of the service charge paid.

BAGGAGE ALLOWANCE

You may carry a certain amount of baggage free of charge, subject to the airline’s terms and conditions. If your baggage exceeds the free allowance, you will be required to pay additional fees for the excess baggage.

TRAVEL DOCUMENTS

It is your responsibility to ensure that all your travel documents, including your passport, visas, and any other required documents (such as a driving license), meet the applicable travel requirements.

If your passport is damaged in any way, we strongly recommend obtaining a replacement to avoid potential immigration issues, such as being denied boarding. Your passport must be valid for at least six months after your return date and should have sufficient blank pages for visas and immigration stamps. This is a requirement for most countries.

If you plan to drive abroad, it is your responsibility to ensure you meet the necessary driving license and International Driving Permit requirements for the country you are visiting.

You are responsible for any additional costs incurred due to missing or incorrect travel documents. We cannot offer a refund if you are unable to proceed with your trip because of incorrect or incomplete documents, or failure to meet immigration requirements.

If visa requirements or entry conditions change for a country after your travel plans have been confirmed and visas have been arranged, we are not responsible for any additional costs incurred due to rerouting, itinerary changes, or cancellations.

TRAVEL INSURANCE

It is your responsibility to purchase adequate travel insurance for your trip, including coverage for trip cancellation, health and accident insurance, and medical evacuation. We strongly recommend that you obtain comprehensive travel insurance that meets your needs. This should include, but is not limited to, coverage for personal injury, death, personal liability, property damage, accidents, delays, trip cancellations, medical treatment, evacuation, lost belongings, missed departures, and legal expenses.

Please ensure you carry your insurance details with you during your travels.

HEALTH AND WELLNESS REQUIREMENTS

Before traveling, we recommend that you visit your doctor for a general check-up, especially if you have any existing medical conditions or are pregnant. It is essential that you seek medical advice before your trip, particularly if you have health concerns that may affect your ability to travel or participate in certain activities.

You are responsible for obtaining any necessary vaccinations or medications required for your destination. If you have any physical conditions that require special attention, a specific diet, or ongoing treatment, please inform us in writing when making your reservation so we can assist in making appropriate arrangements.

Please note that special meal requests for flights must be made at least 48 hours in advance.

In certain tropical countries, diseases such as malaria, chikungunya, West Nile virus, yellow fever, and Zika virus can be transmitted by mosquitoes. We recommend that you use insect repellent, wear appropriate clothing to cover exposed skin, and take precautions during the times of day when mosquitoes are most active. If you develop a fever or any symptoms of illness during your trip, seek medical attention immediately.

If you have circulatory, heart, or respiratory issues, we advise you to consult your doctor before confirming your booking for itineraries that include destinations above 3,000 meters in altitude.

By making payment to us, you confirm that you are in adequate health to travel and that you do not have any physical or mental condition or disability that could prevent you from participating in your planned trip.

COMPLAINTS

If you have any complaints about any aspect of your journey, you must inform us immediately so that we have the opportunity to address the issue while you are still traveling. Please note that if a problem is not reported to us during your trip, and if it could have been resolved at that time, we may not be able to accept liability for the complaint.

In the unlikely event that we are unable to find a satisfactory solution during your trip, you should submit your complaint in writing to us within 28 days of your return. Please provide full details of the issue, including relevant documentation and any steps already taken to resolve it, so we can investigate the matter thoroughly.

LIMITATION OF OUR LIABILITY

Zinza Ltd does not own or operate the service providers involved in your travel arrangements. Instead, we work with a variety of third-party suppliers to purchase the components of your journey, including accommodation, meals, airline tickets, ground handling services, and other travel-related services. Each of these suppliers has their own terms and conditions, which govern the services they provide. Copies of these terms and conditions are available upon request from Zinza Ltd or directly from the relevant suppliers.

Our responsibility is limited to making the booking based on the instructions you provide. We act solely as an intermediary between you and the suppliers, and as such, we do not have control over the operation of the services you have booked. We are not responsible for any issues or disruptions caused by the suppliers, including but not limited to cancellations, delays, changes, or failures to perform the services as expected.

In the event of any issues with your travel arrangements, we will assist in communicating with the relevant suppliers, but please be aware that any claims or disputes regarding the services provided must be directed to the suppliers themselves, as we cannot assume liability for their actions or failures.